Terms & Conditions
Acceptance of Terms
By booking a service through our website, you agree to adhere to these terms and conditions. If you do not agree, please refrain from booking our services.
Booking and Confirmation
- Booking a service online does not immediately confirm your requested date/time. We will contact you via email or phone to confirm your appointment.
- A $70 deposit is required to secure your cleaning date and time, which is non-refundable but will be deducted from your total cleaning fee.
Cancellation and Rescheduling
- We require at least 48 hours notice for cancellations or rescheduling to secure jobs for our cleaners and manage scheduling efficiently.
- The $70 deposit becomes a cancellation fee if you fail to notify us 24 hours prior to your appointment. For rebooking, a new deposit is required.
- Clients can reschedule their cleaning appointment up to 24 hours before the scheduled time, up to a maximum of 5 times. Exceeding this limit will result in the forfeiture of the deposit as a cancellation fee.
Cleaning Crew
- Our teams usually consist of two cleaners, but more may be assigned based on the job’s complexity or schedule.
- All our employees undergo thorough background checks and drug testing for your peace of mind.
Right to Refuse Service
- We reserve the right to refuse service in cases of safety concerns, inappropriate behavior, weapons on premises, severe clutter, or disconnected utilities.
- Our cleaners have the right to leave if they deem the condition of the home unsanitary or feel unsafe. In such cases, the cancellation fee will apply.
Cleaning Day Preparation
- Please ensure easy access to cleaning areas by tidying up beforehand. If you prefer our cleaners to perform these tasks, contact us in advance for adjusted pricing.
Add-On Services (Additional charges apply for these services)
- Eco-friendly products
- Interior window cleaning
- Detailed cleaning of blinds, baseboards, kitchen cabinets, oven, fridge
- Pet hair removal
- Mold/Mildew removal in showers and tubs
- Mattress cleaning
- Garage and patio cleaning
- Carpet washing
Pets
- We accommodate pets during cleaning but request limited indoor activity for efficiency and safety. We reserve the right to remove our staff if pets pose a safety concern.
Service Fees
- Prices may be adjusted based on actual home conditions. We will inform you of any changes prior to starting the service.
Payments
- Payment is due on the day of service by check, cash, or credit card.
Refund Policy
- While we do not offer refunds, we commit to rectifying any service issues reported within 24 hours of the cleaning.
Recurring Service Discount
- Discounts for recurring services apply after the first cleaning. Skipping cleanings may result in a price increase to match the lower frequency.
Rate Increases
- Rates may be adjusted due to changes in service frequency, home conditions, or annual increases not exceeding 8%.
Lockouts
- A $70 fee applies if we cannot access your home at the scheduled time. To avoid this, provide a key or access code.
Alarm and Vacuum Use
- Please disable alarms or provide codes. If you request using your vacuum, we are not liable for any damage to the unit.
Cleaning Supplies
- We provide all necessary equipment and products. If you prefer your supplies, please have them ready.
Items We Cannot Clean
- We do not clean hoarding homes or areas with hazardous materials.
Breakage/Damage & Loss Policy
- We exercise care but are not liable for pre-existing damage or wear and tear. Report any incidents within 24 hours.
Cleaners Arrival Window
- We schedule efficiently but allow for flexibility due to unforeseen circumstances.
Holidays
- We observe major holidays and will reschedule services falling on these days.
Keys
- For security, we recommend a lockbox for key storage. We are not liable for unsecured homes.
Non-Solicitation
- Please refrain from directly hiring our employees.
Governing Law
- These terms are governed by the laws of the state where MaxShine Cleaning Solutions operates.
Changes to Terms
- We reserve the right to modify these terms without prior notice.